Terms And Conditions - MAJESTIC

Terms & Conditions

General

The present Terms and Conditions of Sale (“Terms and Conditions“) apply to all products sold to you (the “Customer.“) on the website MAJESTIC.com (the “Site“), operated by “BYSL Global Technology Group”. These Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site presupposes the acceptance by the Customer of the Terms and Conditions and the Customer shall be bound by these Terms and Conditions.

In addition, the general use of the Site is subject to these Terms & Conditions of Use. MAJESTIC reserves the right to vary and/or alter these Terms and Conditions at any time without notice and without assigning any reason thereof and accordingly the revised version shall apply.

Product

MAJESTIC products are handcrafted therefore we cannot guarantee that the product you see online and the purchased product will be the same though every effort is made for it to be a very close match. Also, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitoring discrepancies of personal computer/laptop/tablet/hand-held devices/mobile, we cannot guarantee that your display of color will be accurate.

If a product ordered at the MAJESTIC website is not as described, the customer's responsibility is to return it immediately to the delivery agent without tearing off the void sticker attached to the product package.

The illustrations, weights and dimensions of the products (goods) listed in the catalogue are purely informative unless otherwise stated as binding.

The products sold from the Site are solely for your use and not for resale.

Cancellation Policy

Please make sure that you cancel your order (if required) when our customer service agent calls you to verify your order. Please note that once you have reconfirmed the order over the phone, you cannot cancel the order once the delivery agent reaches your delivery address with the product.

Return Policy

After receiving the delivery of your order, if you are not satisfied with your purchase, you can return the products.

Conditions for Return:

The products must be unused, unworn, unwashed, unaltered and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
The products must be returned in their original condition and packaging, intact with tags.
The products must be returned within 7 days from the date of delivery

Refund Policy

If you are not satisfied with your purchase, you can return the product and get a full refund.

Please return the product to our concern and we will arrange the refund within 7 days after receiving* the returned product(s) on fullfilment of our Exchange & Refund Conditions. (If there is any problem from our side we will offer FREE Returns, Exchanges or Refunds otherwise the customer has to bear the return shipping expense).

* Depending on the shipping method and carrier selection, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a reference number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, MAJESTIC will not issue store credit for your returns.

Pricing and Price Reductions/Corrections

MAJESTIC guarantees the price as of the purchase day will remain valid till the delivery date. That means after the completion of your ordering process if the price increases, you will not be charged for price increment; and no adjustment shall be made if any price decreases from the order price.

For product(s) pricing issues all rights are reserved by MAJESTIC. MAJESTIC can change, modify or close the offer(s) at any time without any prior notification.

Listed prices include tax/VAT unless stated otherwise. However, the delivery charge is not included in the listed price.

Payment & Ordering Process

To purchase from the Site, you may be required to register using a valid phone number, email and password. It is your sole responsibility to keep such information/log-in details secure and confidential. MAJESTIC shall not be responsible if such information/log-in details are provided to a third party by the Customer or if any third party receives the same due to the negligence of the Customer and for any loss incurred by the Customer as a consequence of the above-mentioned incidents (unauthorized access of data).
There are two types of payment options:

Cash on Delivery
Digital Payment

For cash on delivery, our delivery agent will collect the cash after giving home delivery of the ordered product(s) for Inside Dhaka and Outside Dhaka, customers have to pay the due amount to the courier service agent before collecting the product(s).

For digital payment options, you can make payments using VISA, Mastercard, AMEX, bKash, Nagad, Rocket, DBBL Nexus, City Touch etc.

After you select your product(s), you have to provide your delivery address. After confirming your delivery address, you will be taken to another page to enter your payment information. Please note that if you choose to make a digital payment you shall be redirected to the payment page which is owned, managed and maintained by the payment processing gateway/bank.
All information related to your Card/Bank Account will be exclusively dealt with by the Payment Gateway and the Bank. MAJESTIC will not ask for your payment information on its site nor does it retain your payment information. The digital & mobile transfer service is governed by the agreed terms and conditions between you and your bank/financial institution.
For any unsuccessful payment request, you must contact your card issuing bank or the concerned financial institution. For any other payment related queries, please also contact your bank.

Delivery

In a regular scenario, the ordered product shall be delivered to customers in the following timeline:

Delivery Location	Order Time	Delivery Type	Cost	Delivery Date
Inside Dhaka	00:00 – 23:59 hrs	Standard	BDT. 60/-*	Within 3-5 working days
Inside Dhaka	00:00 – 12:00 hrs	Express	BDT. 250/-	Within 48 hrs
Outside Dhaka	00:00 – 23:59 hrs	Standard	BDT. 100/-	Within 4-6 working days
International	00:00 – 23:59 hrs	Standard	Depends**	Within 6-10 days

* Delivery inside Dhaka city is free if the order value is TK. 5000 or above.

** International delivery costs depend on the country location and parcel’s weight or size. Contact our Service Center to get an estimated International delivery cost.

For any reason whatsoever, if MAJESTIC or its authorized agents completely fail to deliver the ordered product(s), the customer will get a refund as per the timeline agreed by your respective Bank. However, standard timing may take 10 (Ten) working days for the refund to your Credit Card or Debit Card or Bank Account or through cheque.
There can be a situation where some technical problems may occur which are completely unintentional and due to this situation, your payment may be deducted but MAJESTIC may not receive confirmation & consequently delivery of your desired product(s) may be delayed. In such cases please inform MAJESTIC about the incident with your order number and details of product selections. After validating your complaints and upon obtaining confirmation from the respective Bank as to payment, MAJESTIC or its authorized representatives will deliver you the ordered product as early as possible.
MAJESTIC will be using a reputable third-party delivery organization/person/agent to deliver your ordered product at your given address. The cost of delivery will be borne by the buyer/costume (if applicable). Such delivery cost will be added with the particular product price at the time of selection of product for ordering.
As a responsible organization, we will try our level best to deliver you the product in the given timeline (as shall be mentioned when the user decides delivery type). This period may vary in case of any unavoidable circumstances.
If the Buyer/Customer enters incorrect personal data or residence address or Shipping address during the purchase process, MAJESTIC shall not be liable for non-delivery of goods/products.
After reaching the delivery address given by the Customer, if the delivery agent finds out that no one is available at the delivery address & if the delivery agent cannot contact the customer by making a phone call, then the delivery agent will try to call the Customer 2 (Two) more times; even after that if the customer is unavailable then the delivery agent shall leave the delivery address with the product. The ordered product shall be retained for the next working day, after that the Order shall be deemed to be cancelled. If the customer still wants to get the product, s/he needs to order it again on the MAJESTIC website. The customer will be charged twice the delivery charge amount in this case.

Order Acceptance/Confirmation

Customers will be asked to provide information for order verification; including but not limited to phone number and address, order ID before the order is accepted.

To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of customer payment details before providing the product and to verify the personal information shared with us. This verification can take the shape of an identity, place of residence or banking information check. Failing to answer any following demand may automatically cause the cancellation of the order within 2 working days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

In case of any error or technical issue, MAJESTIC reserves the right to refuse or cancel any order. In such an event MAJESTIC will either contact you with further instructions and/or may cancel your order and notify you of such cancellation. MAJESTIC reserves the right to refuse or cancel any such orders irrespective of the fact whether the order had been confirmed and your credit card was charged.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, MAJESTIC may have to limit the number of products available for the customers to purchase. MAJESTIC reserves the right to change quantities available at any time. There might be cases when an order cannot be processed for various reasons. We reserve the right to refuse or cancel any order for any reason at any given time and in such an event if payment has been successfully made by the Customer then the customer shall get the refund accordingly.

Inaccuracy Disclaimer

From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. MAJESTIC reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on the MAJESTIC website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price, item availability, or in any way affects your order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Force Majeure

MAJESTIC shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for MAJESTIC to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accidents or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).

Limitation of Liability

MAJESTIC’s maximum liability shall be limited to the amount that the Customer has paid for any particular product.

MAJESTIC does not accept any liability for any indirect loss, consequential loss/damage, loss of data, loss of income or profit, damage to property, force majeure situations, failure/delay due to technical errors and unavoidable circumstances and/or claims of third parties for the use of the Site and any product purchased.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://MAJESTIC.com (the “Site”). Read our Privacy Policy here

Applicable law

The Terms and Conditions are governed by and construed under the laws of Bangladesh.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@majectic.com.

09614-222666